Frequently Asked Questions
Find answers to common questions about our collections and services
How do I find my correct size?
We recommend using our comprehensive size guide located on each product page, which includes measurements for UK, US, and EU sizing to ensure the perfect fit.
Are your products ethically sourced?
Yes, we are committed to ethical manufacturing. We work closely with our supply chain partners to ensure fair labor practices and safe working conditions.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our customer service team within 1 hour of placement to request any modifications.
Do you offer discreet packaging?
All Playful Promises® orders are shipped in plain, unbranded outer packaging to ensure your privacy.
How should I care for my delicate garments?
To maintain the longevity of our lace and silk pieces, we recommend hand washing in cool water with a gentle detergent and air drying.
Do you restock sold-out items?
While some core collections are restocked, many of our designer collaborations are limited edition. Sign up for back-in-stock notifications on the product page.